Spa Etiquette & Cancellation

Consultations

Although your consultation with the Dr. Zavala is free we do require a major credit card to secure your appointment. This information is requested on the time of your call. Without this information we will not be able to schedule your appointment. Please note there will be a $50 consultation fee if you are a No Show to your appointment or cancellation of your appointment is made less than a 24 hour notice. Failure to pay may result in loss of booking privileges, refusal to provide future service.

Responsibility

As a recipient of our services you are responsible for the charges associated with the services you receive. You may have other means of payment, for example: insurance, any other third party reimbursement source, or financing agency, but you remain legally and fully responsible for your entire bill.

Methods of Payment

Cash, Cashier’s Check. Credit Cards: Visa, MasterCard, Discover, American Express and Debit cards.
CareCredit : This a line of credit is between you and the creditor. At your request we can provide you information to apply for CareCredit. This is contract between the patient and CareCredit.

Cost of Surgery

The cost of your surgery is determined on the day of your initial consultation with Dr. Zavala. This cost is all-inclusive. The quote is good for a period of (3) three months.

Scheduling Deposit

• A $700 deposit (cash, credit, or CareCredit) for all surgical procedures

will be taken at the time of scheduling to secure your appointment

• A $300 (cash, credit, or CareCredit) deposit for all non-surgical

procedures will be taken at the time of scheduling to secure your
appointment.

• All balances must be paid on the day of your pre-op appointment.

(which is usually 7(seven) days prior to your procedure)

Treatment of Complications

The practice of medicine and surgery is not an exact science. Although good results are anticipated, there can be no guarantee or warranty, expressed or implied, by anyone as to the actual results that you may get. Surgical revisions and/or other medical treatment or management of problems and/or complications may be required. These will result in additional charges for which you will be responsible.

If any touch ups are needed there will be a modest fee for set-up, sedation, materials and medications used. The procedure itself is performed without doctor's charges. In case of Botox we always apply a determined number of units per area that in some patients might not be enough. In case of need for extra doses of Botox a charge per extra units will be assessed.

The majority of patients undergoing a second liposuction surgery do so because they are so pleased with the results of the first one that they want additional areas done. If further liposuction procedures are needed to achieve your goal or are recommended by the doctor prices may vary depending on the areas.

Cancellation and Refunds

Scheduling surgeries, requires careful planning and coordination between our office and our operating room staff, as well as our nurses. In addition, special medical instrumentation is prepared and sterilized for each individual procedure. Therefore, please understand the importance of respecting our "Fifteen day Cancellation Policy" which entails the following (when it applies):

• Cancellations made 8-15 days prior to surgery/procedure date will

result in forfeiting your deposit.

• Cancellations made less than seven (7) business days from your date

of surgery will result in 50% charge of the total surgery/procedure
fee. (Including, laser procedures, injectables, etc.).

• Cancellations one day before or on the day of the procedure will

forfeit entire balance paid.

A 3% or a minimum $35.00 service fee will apply to the total amount paid on any cancellation or rescheduling of an appointment.

Lost Items, etc
The responsibility for lost, stolen or damaged items held in courtesy by us on your behalf remain exclusively with you. Feel free to maintain your belongings in your personal custody during your appointment.

Pricing & Other Changes
Pricing, policies, product and services offered are subject to change at any time without notice. Please speak to a Spa Consultant for additional and up to date information

There will be no refund for services already provided.

Ciao Bella Medical Spa cares and listens to all of their patient’s needs and concerns. We value our relationship with all of our patients and these policies are part of the informed consent process to clarify any possible future contingencies.